App Store Browser App Crashes

roaml · Aug 25, 2011

Hello,

My iPhone "App Store" browser app :appstore: is no longer working and keeps crashing. What can I do?

I have tried completing shutting down the phone by holding down the shut-off button and bypassing the Off slider bar.

iCrank · Aug 25, 2011

roaml said:
Hello,

My iPhone "App Store" browser app :appstore: is no longer working and keeps crashing. What can I do?

I have tried completing shutting down the phone by holding down the shut-off button and bypassing the Off slider bar.

Do you mean you hard reset (hold sleep/wake and home buttons until you see apple logo and release)

roaml · Aug 25, 2011

No, I don't think so. I was told by a sales rep to hold down the on/off button until it shuts off. What do you mean by home buttons?

iCrank · Aug 25, 2011

roaml said:
No, I don't think so. I was told by a sales rep to hold down the on/off button until it shuts off. What do you mean by home buttons?

Oops. I meant the home button. Hold the sleep button/wake button and the home button until you see the apple logo

roaml · Aug 25, 2011

Just tried it and the app is still crashing. :-(

roaml · Aug 25, 2011

Can I download the App Store App?

iCrank · Aug 25, 2011

roaml said:
Can I download the App Store App?

how are you going to download it...you can't...if hard resetting didnt work you might have to restore

roaml · Aug 25, 2011

Ugg! Restore from where, iTunes?

iCrank · Aug 25, 2011

roaml said:
Ugg! Restore from where, iTunes?

yes. its the only way to restore the appstore. the appstore is a native application and if your having issue with that a restore should fix it...btw are you jailbroken

roaml · Aug 25, 2011

No, I am not jailbroken.

I thought I did restore the app and it still did not work. I am REALLY hoping that I did the restore correctly.
If I took it into an Apple store, would they be abe to reload the app?

iCrank · Aug 25, 2011

roaml said:
No, I am not jailbroken. I thought I did restore the app and it still did not work. I am REALLY hoping that I did the restore correctly.
If I took it into an Apple store, would they be abe to reload the app?

They'll tell you to restore it through iTunes.
Plug your phone into your pc. And you should see the summary page on the left panel restore is right under update