Fingerprint not working - Otterbox

[mehak]

My wife's new iPhone 6 has an Otterbox. The fingerprint function will not work when the case is on the phone. Anyone else having this problem?

 

[J. A.]

Welcome to iPhoneForums, mehak!

I've moved your post to it's own thread. it would have fragmented the conversation and made itdifficult for others to follow.

Here's another thread that discusses your problem, maybe you'll find help there: Otter box not allowing finger print process Apple iPhone Forum