iphone 4 disabled - unable to restore

Alwaysconfused · Jul 25, 2014

I have fully disabled my iphone 4 (after the allowances of 1 min, 30 min etc) and need to restore my phone. I still do not know what the passcode is. I have tried about 100 times (no joke), to restore using itunes but when it gets to the end of the restore, it asks for my passcode!

I am at a loss - what can I do?

I just want it to go back to factory settings.

Mickey330 · Jul 25, 2014

Apple has two ways you can restore a phone - restore from backup or restore as new. See here: http://support.apple.com/kb/ht1212

I recommend trying the first one because that puts your most recent backup on (you don't lose all you data).

Marilyn

APX7000 · Jul 25, 2014

If this IS your iPhone, you were the one who set the passcode in the first place, and should know it.

If you set a passcode on the iPhone, you would have had to enter the passcode many times during normal daily operation of the iPhone. However all of a sudden you forgot your personal passcode? I could be completely wrong, but your story seems suspect.

Alwaysconfused · Jul 26, 2014

Suspect? Don't be ridiculous! Isn't the reason why iPhones become locked/ disabled because people forget their pass codes?! It happens!
My story is that on a weekend away, I thought it would be good to sit and play with my phone after a heavy night out. Decided id try the change pass code feature - fell asleep - and totally forgot what it was the morning after. Juvenile? Yes. Silly? Yes. But now I need to sort it!