Iphone could not be restored Iphone not found error

kp1039 · Nov 30, 2017

Hi, brand new here and trying to fix my daughters Iphone 6. already been through Apple support more than 3 times and they were no help. I keep getting this same error each and everytime I try and restore. "iphone could not restore, Iphone not found" what does that mean???? I want to fix this thing myself and have been trying for more than a month! Itunes is updated, computer is updated. Unless the phone just konked out for no reason just can't figure this out. Thanks for any and all help.

scifan57 · Nov 30, 2017

Have you tried using different USB ports on your computer as well as trying a different cable? iPhone not found means that the computer can not connect to the iPhone. Did you get any error codes?

kp1039 · Nov 30, 2017

Yes, i've tried different cords and different computers too. the error code I always get is 9

zstairlessone · Nov 30, 2017

So no one wastes time with repeat suggestions what did Apple have you do?

scifan57 · Dec 1, 2017

kp1039 said:
Yes, i've tried different cords and different computers too. the error code I always get is 9

What happens if you leave your iPhone connected when you get the error without pushing any buttons or clicking on anything. Be prepared to wait a while.
if it still won't connect to iTunes, there is the possibility of a hardware fault. The Genius Bar at an Apple Store could run a full diagnostic in that case.

HunnieBunnie · Dec 1, 2017

It does not sound like you can avoid a trip to the Apple store. I realise that may be very inconvenient for you, but look at it this way---at least help is available there, and they will very likely discover what is wrong with the phone.

kp1039 · Dec 1, 2017

zstairlessone said:
So no one wastes time with repeat suggestions what did Apple have you do?

Apple did nothing but make me try a hard reset-like 5 times. Then said go take it to be fixed and I can't afford it right now. Itunes and the computer do recognize the phone-then about halfway through the reset the serial number comes up n/a

kp1039 · Dec 1, 2017

scifan57 said:
What happens if you leave your iPhone connected when you get the error without pushing any buttons or clicking on anything. Be prepared to wait a while.
if it still won't connect to iTunes, there is the possibility of a hardware fault. The Genius Bar at an Apple Store could run a full diagnostic in that case.

It is connecting to Itunes each and everytime showing the phones serial number-but somewhere near the end the serial # starts showing n/a

scifan57 · Dec 1, 2017

kp1039 said:
Apple did nothing but make me try a hard reset-like 5 times. Then said go take it to be fixed and I can't afford it right now. Itunes and the computer do recognize the phone-then about halfway through the reset the serial number comes up n/a

A diagnostic at an Apple Store Genius Bar is free. If the problem is not a hardware fault, the solution is usually free as well.