Lost the Ring and Alert Tones

mistraltony · May 9, 2012

I have suddenly lost the ring tone and alert tones. The vibrate works ok but all I get is a green "Accept" or red "Decline" button when someone calls - no sounds!

I have gone to Settings - Sounds, This is the current configuration. Silent - Vibrate = OFF. Ringer and Alerts = Volume full, change with buttons =ON. Vibrate =ON. Ringtone =Set to ringtone of my choice.

I have tried various computations of turning off vibrate, etc nothing works. I even tried General - Reset. Still no ringtones. The ringtones and the alerts workfine when tested independantly but dont work when anyonyone calls me - the vibrate does work when someone call but sounds remain silent.

I will be very grateful for someone's help please!

Pinkpoison · May 9, 2012

mistraltony said:
I have suddenly lost the ring tone and alert tones. The vibrate works ok but all I get is a green "Accept" or red "Decline" button when someone calls - no sounds!

I have gone to Settings - Sounds, This is the current configuration. Silent - Vibrate = OFF. Ringer and Alerts = Volume full, change with buttons =ON. Vibrate =ON. Ringtone =Set to ringtone of my choice.

I have tried various computations of turning off vibrate, etc nothing works. I even tried General - Reset. Still no ringtones. The ringtones and the alerts workfine when tested independantly but dont work when anyonyone calls me - the vibrate does work when someone call but sounds remain silent.

I will be very grateful for someone's help please!

have you tried a hard reset? that will probably sort it.

mistraltony · May 9, 2012

Sorry but what is a hard reset. I tried the standard reset option?

Pinkpoison · May 9, 2012

mistraltony said:
Sorry but what is a hard reset. I tried the standard reset option?

hold your on/off button and home button down at the same time until you see the apple,let go and the phone will reboot,let me know if this fixes it.

mistraltony · May 9, 2012

Tried that but makes no difference I am afraid. When I first had the phone I dont recall having the Accept and Decline buttons dont know if they are what is causing the problem?

Pinkpoison · May 9, 2012

mistraltony said:
Tried that but makes no difference I am afraid. When I first had the phone I dont recall having the Accept and Decline buttons dont know if they are what is causing the problem?

is iphone4 or 4s,i ask because if its 4s it will still be under warranty,might be a case of checking it out with Apple,hang in though,someone may know the answer.

mistraltony · May 9, 2012

Its Iphone 4S

Pinkpoison · May 9, 2012

mistraltony said:
Its Iphone 4S

ah right,thats good then,if it turns out to be unfixable then Apple will replace it,are you any where near an Apple store?

mistraltony · May 9, 2012

No afraid not I bought it at Manchester Airport and live now in Portugal but I will try and mail them to see best plan of action. Thanks anyway. I really appreciate it.

Pinkpoison · May 9, 2012

mistraltony said:
No afraid not I bought it at Manchester Airport and live now in Portugal but I will try and mail them to see best plan of action. Thanks anyway. I really appreciate it.

youre very welcome,i,ll keep looking to see how its going,someone may help yet.

Skull One · May 9, 2012

With your iPhone 4S came a set of headphones. If you plug them in and call your phone, they should play sound thru them. Would you be so kind and test that and post the results?

And the Accept/Decline buttons only show when you have the screen on. Otherwise if the phone is in standby you will get the lock slicker to answer.

mistraltony · May 10, 2012

Hi Skull

Thanks for trying to help!

I tried the headphones in but no call alert on them either. My prefered ring tone does work manually through them so I know they are working ok.

Pinkpoison · May 10, 2012

mistraltony said:
Hi Skull

Thanks for trying to help!

I tried the headphones in but no call alert on them either. My prefered ring tone does work manually through them so I know they are working ok.

looks like one for Apple i think.

eddieg · May 10, 2012

Did you check your mute switch on the side of the phone?

mistraltony · May 10, 2012

Eddieg wins the prize!!!

Guys I didn't even know there WAS a mute swich on the side of the phone! It is so small and recessed into the body of the phone it doesnt even look like a switch, particularly with aged eyes!!! How it has got switched off beats me!

Anyway a special thanks to all three of you that have given your time to help me. I really appreciate it. Brilliant forum!