No sound emanates from my phone

jmt356 · Dec 3, 2015

Why does no sound emanate from my phone? My alarm causes my phone to vibrate but not emanate any sound. When I play music, there is no sound either. I have the volume turned all the way up.

scifan57 · Dec 3, 2015

Can you hear sound in the headphones when they're plugged in?

Bacchus · Dec 3, 2015

Is your mute switch turned on?

jmt356 · Dec 4, 2015

How would I know if mute is switched on? I have the volume all the way up.

J. A. · Dec 4, 2015

The Mute switch is next to the Volume buttons. If you see the red part, which is usually not visible when you can hear sound, then it's muted. Toggle the switch to the other side, so that it covers the colour.

Bacchus · Dec 4, 2015

On some models it's called the "ring/silent switch" and is illustrated on approximately page 12 of the user manual. Look in the index for "buttons"

bear7962 · Dec 4, 2015

It's called the ring/silent switch in this picture and it is a toggle above the volumn buttons on the side of the phone.

NoBite · Dec 5, 2015

If the ring/silent switch is not your problem, try resetting your phone. Press and hold the home button and on/off button at the same time. Hold until phone shuts down. Wait a moment, then press and hold on/off button until the white Apple symbol appears on your screen. Wait for your phone to wake up. Speakers should now work.

jmt356 · Dec 5, 2015

I am not sure if the issue was with the silent / mute switch and did not check whether I could hear sounds from the headphones. Before I had a chance to check these other issues, I reset the phone due to another issue (inability to receive calls), which got the sound back.