Order tracking

[crf8]

I have a new 7 coming from ATT. I have been trying to track the order via any of the options with no success. On option is to text *ORDR# and fill in the blanks.

See my results screenshot. Another way is to click on a link in their email, that just gets me to a website with another error message. Also my order number on the ATT email refuses to copy and paste so I have to write it on paper and type it in every time I try to search.
This is a real Pain, I have no tolerance for technology that doesn't work right.

I have had Apple send me replacement phones before and never had a tracking issue with them.

 

[scifan57]

I have a new 7 coming from ATT. I have been trying to track the order via any of the options with no success. On option is to text *ORDR# and fill in the blanks. View attachment 31841
See my results screenshot. Another way is to click on a link in their email, that just gets me to a website with another error message. Also my order number on the ATT email refuses to copy and paste so I have to write it on paper and type it in every time I try to search.
This is a real Pain, I have no tolerance for technology that doesn't work right.

I have had Apple send me replacement phones before and never had a tracking issue with them,

How long ago was your order shipped? It can take a day or two after the tracking number is generated before it goes live.

 

[crf8]

I am using ATT order number, not a carrier tracking order. ATT sent me an email, I am following their instructions. It's only been a couple working days, but their computer works all the time. It should show as "order not filled" or something like that, not error messages.

 

[scifan57]

Have you tried calling AT&T to see what's up with your order?

 

[zstairlessone]

My order from Apple sent me an email with the link. Tapping it on the phone shows where it is (in town on the truck - YAY!!) and the whole trip from China to Hong Kong to Taiwan .... To here. Call ATT and see if there is an issue

 

[crf8]

I ordered from ATT thru their "next" program. Apple not involved as far as I know. Just got a FedEx tracking email. I'm sure everything's fine, just don't appreciate multiple error messages for no reason. Thanks for your help.