The supplied Lightning USB Cable has given me unique problems. Not long after using, the white plastic coating began tearing-off thus exposing the live wires within. I brought the cable to my local Apple Store for a replacement but they refused saying that I damaged the cable. They wanted me to buy a new cable. I thought it was guaranteed for 1 year and how could I have caused damage to make the white insulation peel-off? Do any others have problems with the cable? What action should I take?
Problem with USB Cable
- Thread starter Myron
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Problem with USB Cable
- Thread starter Myron
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There is another thread on this subject (closed now) You didn't say what iPhone you have but if it's under 12 months old it should be covered under the warranty.
[h=1]Lightning cable has me down.[/h]
[h=1]Lightning cable has me down.[/h]
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Have another try with Apple, different person different day you just might get an exchange.
I got a replacement cord for $4 from my local 99 c store. I still want Apple to exchange the frayed wire. They have never been nice at their stores since clerks are not in unions and get no benefits so they are unhappy.
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Keep trying, If it was me i would phone Apple support and see what they say, They were great with me when i first had an iPad, they sent me a new cable out free of charge, arrived in two days from me calling them, there's nothing to lose by asking them.
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