Props to Otterbox

[Giver]

When my month-old Commuter case broke without being dropped, I was annoyed. I emailed Otterbox on a Saturday to complain but not expecting much. Within a couple of hours, an Otterbox rep emailed me back and gave me simple instructions for warranty service. Within a week a brand new commuter case was on my doorstep. Awesome service.

Jer

 

[Z06-427]

When my month-old Commuter case broke without being dropped, I was annoyed. I emailed Otterbox on a Saturday to complain but not expecting much. Within a couple of hours, an Otterbox rep emailed me back and gave me simple instructions for warranty service. Within a week a brand new commuter case was on my doorstep. Awesome service.

Jer

Wow, that's impressive, someone did the right thing...

 

[wildrage]

That's always been my experience as well. No need to send back the defective unit, no questions asked. Definately great customer service.