What's going on with not being able to reset passwords ?

[musicfann]

I am not able to change or reset my password. I forgot my password, and because of some kind of internal APPLE glitch, that's, apparently, affecting EVERYONE, no one else can !

I can't update ANY apps, and I can't get to my me.com mail, at all. When the phone was set up, in APPLE Store, they didn't give us an external, alternate email.

The Apple Store can't do anything either to help me, it seems. In fact, they can't even update their apps, in their in-store laptops !

How can I remedy this situation ? Thanks so very much.

Here is what ITUNES is telling me about my anchor of an IPHONE 4s...

Hello,

I hope that you're having a god day, I regret to inform you that we are still currently unable to reset password at this time. This is due to the company's increasing efforts to maximize security on the iTunes Store. Our current stage of operations dictates that we cannot comment on why we are enhancing these various security protocols; we also will not speculate on how long this security enhancement will last. One thing is certain though, this is aimed at improving the security of your iTunesaccount. We ask that you endure this rather unfortunate circumstance with stead-fast resolve as we really do want you to enjoy the iTunes Store in the safest, most enjoyable ways possible. Thank you for understanding.

Sincerely,

Joseph
iTunes Store/Mac App Store Customer Support

 

[chrisa62401]

I'm in the same boat right now. Something to do with this


Apple's Hacker Fix: Nuke Your iTunes Account, Refuse to Let You Back In

 

[musicfann]

I'm in the same boat right now. Something to do with this


Apple's Hacker Fix: Nuke Your iTunes Account, Refuse to Let You Back In

The que guy at The Apple Store told me "what the deal was", and the "technician" denied it, and was absolutely not helpful...and the ITUNES phone and email support are totally useless.

The news blackout on this is reprehensible.

Is there ANY "hack" to get a new password for the ITUNE services of mail, and app updating ????

After all, it was a "hack" that created the problem !

 

[musicfann]

Greetings! I hope you're doing great while reading my email. It's me again, Joseph, your advisor. This concerns your request of resetting your password since all attempts to do it online have failed previously. I apologize that this has already taken a long time and I can definitely relate to the frustration and inconvenience you've had.

I apologize that it took some time to finally get a better direction to the issue. Apparently, with the intention of giving more stability and security. Just recently, our Account Security Team was able to make some modifications and updates and we were advised to inform customers to get in touch with them for assistance in resetting passwords.

For security reasons, I cannot assist you with accessing your account since doing this will mean visibility to some of your vital personal information. It will be best to get in touch with any representative from the Account Security Team as you can get first hand and real-time resolution to this issue.

You can contact the Account Security team here:

From that page, follow these steps:

1) Under "Please tell us more about the issue," enter your case number: xxxxxxxxxxxxxxxxxxx
2) Select your country, and click Continue.
3) Select your contact option to speak to an Account Security Advisor.

Once you have successfully logged back in to your account, you will find 5 Song Credits which I took the liberty of issuing. I know that this is not enough to compensate even just a fraction of all the difficulties you’ve had. Please accept that as a token of appreciation for your patience.

Again, please accept my sincerest apologies for the trouble you had to endure because of this. I pray that all will go well so that you can once again enjoy the iTunes experience you once had before the issue happened. Have yourself a great day!

Sincerely,

Joseph
iTunes Store/Mac App Store Customer Support
Apple - Support - Country Selector

 

[musicfann]

DON'T GO TO EXPRESSLANE.COM...those jokers at ITUNES SUPPORT are to be avoided !

Call up the 1-800 support line and get connected to a senior tech specialist. You will have to wait 24 hours to get a reset notice.

Everything works !