*228 dsnt seem to help!

Skull One · Oct 25, 2012

*sigh* they always take the cop out that you need to be on the latest OS before the will troubleshoot. Forgot about that stance since I haven't used them for tech support since 2009.

amyinnc · Oct 25, 2012

Yea I have an odd feeling I'll be trekking back here or an hour away to apple tomorrow!

hookbill · Oct 25, 2012

amyinnc said:
Yea I have an odd feeling I'll be trekking back here or an hour away to apple tomorrow!

Please try this link: https://expresslane.apple.com/Getpr...1xHyLqZpZNDbGJ8hGcWT1nL6L1LpvH19M!-1735405946

It may save you a trip. Good luck.

amyinnc · Oct 25, 2012

Well I did the update...I still only have 1-2 bars sbd can't pick up much 3G..and wifi is weak..true test will be battery overnight..then I'll contact Verizon or apple.

amyinnc · Oct 26, 2012

ok well that link for apple wasn't hte biggest help..says my solution was to call them..lol...kinda hard with no service! But I appreciate the thought..
battery went down to about 30% overnight from 100...so something is still not right...husband tried to call me about 5 times last night while he was out, i never got calls..took 4 attempts to send out a text...UGH I DONT HAVE TIME FOR THIS! Especially with verizon 30 mins away and apple an hour!!

xrayeyes · Oct 27, 2012

amy..I have been having cellular issues lately and got on the phone with verizon and insisted on talking to a technician. I was able to tell him that I had been changed to a different PRL and that my service had degraded. He offered to push through a different PRL (a hybrid) and I do think it's helped. In addition, I had been having battery issues since the ios6 update, but I think the new PRL has helped that...still to be determined.

See if you can get back on the phone with Verizon on a land line and insist on getting through to a service tech. Ask them to push through a different PRL.

(btw, PRL is "Preferred Roaming List")