I wanted to buy my Fiance an Iphone 4 for Christmas. So I went to the ATT corporate store to add my fiance to my account and get her an iphone. I wanted to set up a new account for her under mine but with her old number (that she has had since High School). I was informed that I was not able to add her to my account unless I got a new phone number for the iphone. They told me that if I was to use her old number on the new account it would void and cancel out the new account I just set up.
So, I had to ruin the surprise for her and bring her into the store so she could give them her information so they could port her accont info over to mine instead of starting up a new account. Seemed like no problem. Got the phone swapped information and was on our way out the door......when we were told to WAIT!!!!! That something was wrong.
So we walked back over (should have just kept on walking out the door!!!) and were informed that my account is an arears billing account (I pay each month not one month in advance) and her's is and advanced billing account. They said that they cannot place an advanced onto an arears account. What!!! They told me that if I wanted the family plan for the both of us that I would have to switch to her account. Ummmm....no thank you. Why would I want to switch over and have a double bill next month. Why cant you just add her to my account. She has already paid in advance her monthly bill so its not like they would be losing money!!
So we talked for a while trying to figure it out. The store guy called ATT to see if they could do something on their end because the store computers could not allow the change. So needless to say we left the store with two separate accounts.
We are still trying to get all this fixed. I was on the phone this afternoon for an hour or more with ATT trying to get this issue resolved. And they are still giving me the run-a-round saying that she cannot be moved to my account but that I can move over to her account.
So at this point. My only options are to add her with a new number (which neither of us want to do) or I take her phone back and re activate her old phone and when her contract is up get her an un locked iphone and go to verizon and leave ATT all together.
Anyone else dealing with this?????!!! Do you have an email or phone number for anyone who can AUTHORIZE the switch for her to come to my account???!!!
So, I had to ruin the surprise for her and bring her into the store so she could give them her information so they could port her accont info over to mine instead of starting up a new account. Seemed like no problem. Got the phone swapped information and was on our way out the door......when we were told to WAIT!!!!! That something was wrong.
So we walked back over (should have just kept on walking out the door!!!) and were informed that my account is an arears billing account (I pay each month not one month in advance) and her's is and advanced billing account. They said that they cannot place an advanced onto an arears account. What!!! They told me that if I wanted the family plan for the both of us that I would have to switch to her account. Ummmm....no thank you. Why would I want to switch over and have a double bill next month. Why cant you just add her to my account. She has already paid in advance her monthly bill so its not like they would be losing money!!
So we talked for a while trying to figure it out. The store guy called ATT to see if they could do something on their end because the store computers could not allow the change. So needless to say we left the store with two separate accounts.
We are still trying to get all this fixed. I was on the phone this afternoon for an hour or more with ATT trying to get this issue resolved. And they are still giving me the run-a-round saying that she cannot be moved to my account but that I can move over to her account.
So at this point. My only options are to add her with a new number (which neither of us want to do) or I take her phone back and re activate her old phone and when her contract is up get her an un locked iphone and go to verizon and leave ATT all together.
Anyone else dealing with this?????!!! Do you have an email or phone number for anyone who can AUTHORIZE the switch for her to come to my account???!!!
