Hello, Iphone 5 cant install software, error (1) HELP ME !!!

Nikusha · Oct 5, 2016

Hello

I have IPhone 5 A1429, and cant install new ios or restore with old in iTunes. when it gets to 60% stuck and shows error (1). There are some pictures. Help plsss. Thanks

KevinJS · Oct 5, 2016

Are you running the latest version of iTunes? You need 12.5.1 for iOS 10 support.

Junior · Oct 5, 2016

Do you own this phone?

As in, was it running iOS 9.x.x. before you tried to update the OS to 10?

Nikusha · Oct 5, 2016

yes I have 12.5.1 but not works. I have downloaded old ios like 7 and 8.4.1. but also error, 3194.

KevinJS · Oct 5, 2016

You may need to put the phone into DFU mode and restore from that. Use 12.5.1 to restore it.

To enter DFU mode hold home and lock buttons until the Apple logo appears, continue to hold them until the prompt appears to plug into iTunes. iTunes should respond with "Found a phone in recovery mode".

If this phone is jail broken, ignore everything I just said. This is only for a stock iPhone.

Nikusha · Oct 5, 2016

Junior said:
Do you own this phone?

As in, was it running iOS 9.x.x. before you tried to update the OS to 10?

its my friends phone he gave. when he gave me there was problem in sim card, it was stuck on searching, and without sim card, I didn't maked phone start, there was problem like that. I don't know which ios it was. and I downloaded iTunes and tried to restore phone but Error (1) in 60%. now when I start phone stuck in recovery/ (sory for bad English)

J. A. · Oct 5, 2016

You can't install software that's not signed by Apple, thus error 3194. The only versions you'll be able to install right now, are 9.3.5, 10.0.1 or 10.0.2.

Error (-1) usually points to a hardware error.

J. A. · Oct 5, 2016

Try disabling firewall and antivirus-software on your computer.

Unplug every other USB-device, and try updating the software of the iPhone again.

If that doesn't help, restart computer as well as iPhone.

One more option would be to use DFU mode to restore it:
DFU Mode for Dummies

Nikusha · Oct 5, 2016

J. A. said:
Try disabling firewall and antivirus-software on your computer.

Unplug every other USB-device, and try updating the software of the iPhone again.

If that doesn't help, restart computer as well as iPhone.

One more option would be to use DFU mode to restore it:
DFU Mode for Dummies

I tried in DFU mode but still error (1).