Help- how could this happen?

[deerachel1]

We purchased a iPhone 4s that is still under warranty, my husband took the phone into a second hand shop, where he borrows money and can buy back within 28 days, 14 days later we collected our iPhone ( within the 28 days), the iPhone we had back needed repairing we sent it back to Apple -

All was good until our phone did not arrive, we called apple who said they sent a new phone out , when we looked at the tracking it was for the address of the shop, they in fact stated that our phone was a different phone sent back for repair and that a repair happened during the time it was in the shop, so two repairs had been set up but we only had put in one, Apple cannot get to the bottom of it and we are now without our phone,

they said that the first phone had our serial numbers and the second phone does not match but the strange thing is is the second phone matches the box we have
mmmmm please help

 

[Pinkpoison]

have you been back to the shop who had it for the 14 days? the answer obviously lies there i would say.

 

[Pinkpoison]

hi deerachel1,please keep to this one post rather than posting duplicates,this makes it easier for members to follow the thread and provide input,thank you.