zstairlessone
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Are you sure it's her phone and not her vehicle or something else she has ?
It’s called WiFi Assist and can be found at Settings>Cellular>WiFi Assist.If l remember correctly there is a setting that you switch off or on allowing the use of mobile data if the WiFi is weak. Maybe setting this to off might help.
Are you sure it's her phone and not her vehicle or something else she has ?
She has changed her car as well so i am sure that has nothing to do with it.For example?
It is indeed puzzling that the issue should be caused by two different phone models each on a different carrier and when using two different broadband providers. Couple of questions to start.
1. Are the TV's using an antenna or are they connected to a cable TV service?
2. Are all TV's in the house affected or only one?
3. Does the problem present itself on all channels or only a few?
4. I am assuming that when the phone is in the house and it is turned completely off (shut down) that the problem goes away. If that is true then the first question to answer is which radio in the phone is causing the issue.
There are three radios in the phone, Bluetooth, Wi-Fi and the radio that connects the phone with its cellular network. Start by turning off the phone's Wi-Fi, if the problem persists turn Wi-Fi back on and then turn off Bluetooth in the phone and any Bluetooth devices connected to it. If the problem persists, then turn Bluetooth back on and put the phone in airplane mode to turn off the cellular radios. One of those three steps should have identified which of the phone's radios is causing the issue. Once the offending radio is identified you can decide how best to deal with it. Good luck and post back with the results.