@Skull One: I've only been am amateur photographer for about 50 years...so I'm sure you can teach me a thing or two if you're a pro. Also, not seeing where I assumed anything about how the zoom worked...just said that adding even one "+" notch of it caused pics to be grainy. Using the camera without zoom the pics are fine. Regarding the flash, it has a case but nothing is obstructing the flash...in fact, there is a very generous sized opening for the lens and flash. Nonetheless, I had already tried it without the case just to see if it made any difference...it does not.
My major complaint about the flash is during an indoor setting, ambient incandescent lighting, perhaps like you'd have if you were eating dinner. Then I take a pic anywhere (no zoom) and if the flash fires (in Auto) or if it's ON...the pictures are grainy. The effect I see is as if using VERY high ASA film indoors without flash in the old days...just grainy enough to not be a decent picture. The closer I get to a subject with the flash...the worse it gets.
Are all these symptoms normal...or could I have a defective unit? Maybe I'm expecting too much, but I moved to the iPhone from the original Incredible, which had a wonderful flash, took great pics in low light (such as a wedding reception) and the zoom worked equally as good at both ends of the spectrum. Thanks for any insight you might have.