Issue resolved

[droidprincess]

I had a phone I like the palm pre on sprint and are scratches like mine on Face ID sensors even covered under my warrenty ?

I would say no they are not covered.... scratches do not just happen on their own! Anything in your pocket can scratch a screen...

 

[alexrat1996]

Your glass screen protector was installed badly. It is crooked and has crud under it. If you insist on taking it to the same people they will continue to do a poor job - you are giving them no incentive to improve their performance. Complain to them about your iPhone to get it fixed.

The marks along the bottom, can you take an in focus closeup? It looks to me to have been scraped some and may show scratches into the metal. Unless you bought used it doesn't come this way, and the color doesn't just 'flake off' in such neat lines.

You talking about the Face ID sensors

 

[droidprincess]

Will thoes scratches affect Face ID causing me to get the display replaced ?

Are you trying to damage your phone to get it replaced?? I’m sorry but you seem like a sketchy individual...

 

[alexrat1996]

Are you trying to damage your phone to get it replaced?? I’m sorry but you seem like a sketchy individual...

I”m asking if this scratches affect the Face ID sensor I use to unlock my phone if so I will try a different Apple store after the holidays

 

[droidprincess]

I”m asking if this scratches affect the Face ID sensor I use to unlock my phone if so I will try a different Apple store after the holidays

You can answer that yourself.... hold it up to your face and test it!

Trying a different Apple store?!?.... did you burn your bridges at the one you normally go to??

I’m not normally a rude person but I really think you are a con....

 

[alexrat1996]

You can answer that yourself.... hold it up to your face and test it!

Trying a different Apple store?!?.... did you burn your bridges at the one you normally go to??

I’m not normally a rude person but I really think you are a con....

They don’t have apt at the times I want and when they do have apt they don’t resolve my problem making me ask online for help.

 

[droidprincess]

They don’t have apt at the times I want and when they do have apt they don’t resolve my problem making me ask online for help.

They can’t resolve a false problem.... You. Do. Not. Have. A. Covered. Warranty. Issue....

You have damaged your phone some how and it is NOT Apple’s responsibility to fix it...

 

[alexrat1996]

They can’t resolve a false problem.... You. Do. Not. Have. A. Covered. Warranty. Issue....

You have damaged your phone some how and it is NOT Apple’s responsibility to fix it...

I will even pay to get it fixed I don’t mind and a scratch a false problem I don’t think so

 

[droidprincess]

I will even pay to get it fixed I don’t mind and a scratch a false problem I don’t think so

You keep asking if the physical damages that you are complaining about are covered under the warranty.... you are a con

 

[droidprincess]

No I talked to they lady at chat support she told me physical damage how can that be physical damage

That makes no sense...

 

[alexrat1996]

That makes no sense...

The lady at Apple chat told me my scratch is physical damage how can that be physical damage.

 

[droidprincess]

The lady at Apple chat told me my scratch is physical damage how can that be physical damage.

Because your phone is physically damaged.... something physically touched your phone and... wait for it.... DAMAGED IT!!!

 

[alexrat1996]

Because your phone is physically damaged.... something physically touched your phone and... wait for it.... DAMAGED IT!!!

There thing two cosmetic and physical damage

My guess mine cosmetic issue and idk how much apple going to charge me for that

 

[droidprincess]

There thing two cosmetic and physical damage

My guess mine cosmetic issue and idk how much apple going to charge me for that

iPhone Screen Repair & Replacement - Official Apple Support

Per the Apple Support page.... out of warranty screen replacement is $279... so there’s your answer.

Your “cosmetic” physical damage is not Apple’s fault or responsibility...... Physical damage may it be intentional or accidental is not covered under the Limited AppleCare Warranty...

 

[alexrat1996]

iPhone Screen Repair & Replacement - Official Apple Support

Per the Apple Support page.... out of warranty screen replacement is $279... so there’s your answer.

Your “cosmetic” physical damage is not Apple’s fault or responsibility...... Physical damage may it be intentional or accidental is not covered under the Limited AppleCare Warranty...

I have apple care plus as insurance and credit card insurance