My Iphone 5 can't sync using cable, only through wifi, why is that?please help

elegyv8 · Jan 6, 2014

hello guys im new here in this forum

so my iphone got this problem since i updated my iphone from 7.0 to 7.0.4 (Over The Air), i cant sync my iphone 5 through usb cable i can only sync through wifi guys, i reinstalled the driver(apple mobile usb driver) nothing happens. i put my iphone into DFU mode nothing happens, on my pc it says: device not recognized, i reinstalled the itunes(latest version) nothing happens, please guys help me

thanks in advance!

fairycakes · Jan 6, 2014

this may sound stupid but have you tried a different usb port? i've had various problems with different devices in different ports, including that error message on my iphone.

elegyv8 · Jan 6, 2014

yes i had tried that still no luck, i tried on another usb cable still nothing happens.

iTunes Diagnostic Results:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
MSI MS-7680
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 0043BA680D6898F8

Current user is an administrator.
The current local date and time is 2014-01-06 18:19:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 430

**** External Plug-ins Information ****

No external plug-ins installed.

**** Device Connectivity Tests ****

iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

bear7962 · Jan 6, 2014

I think there is a setting on the iphone, under General. Called itunes wifi sync. I think that has to be set and I think yours must be. To turn it off, you have to first go into itunes on your computer, go to the summary page. Under Options, unclick on the box next to Sync with this phone over Wifi.

ali.jahani3 · Jan 8, 2014

1:Connect your iPhone to your computer
2: your iPhone should be unlock
3: go to the device manager and find your iPhone click right on it and update your iPhone from Internet if you don't have internet you can also update it from your hard disc but you should have iTunes on your computer click right on your iPhone in device manager / update driver software / Browse my computer for driver software / Browse / and select your iTunes folder click on OK and Next. 4: open your iTunes and it will show your iPhone device there it's important that your iPhone be not lock during these steps. Good luck

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