New computer, it doesn't recognize my iPhone 4

Tricon7 · Feb 24, 2013

I have this new computer and I'm having to re-install all my software. When I click "Add files to library", I don't see my plugged-in iPhone in the list of drives, though I hear Windows 7 *bong* when I plug it in. I don't think this has happened before. Is there some setting I need to adjust or something? I can't transfer anything off my iphone if my computer won't even recognize it. I installed Flash and Java, but neither seem to have anything to do with this problem. Incidentally, I plugged in my external hard drive, and it got recognized fine.

willerz2 · Feb 24, 2013

Did you install iTunes?

Tricon7 · Feb 24, 2013

Yes, it's installed.

willerz2 · Feb 25, 2013

If you're hearing just bong instead of bong bing, then it's most likely a driver/co-requisite issue for iTunes.

alicepattinson · Feb 25, 2013

It doesnt recognize your iPhone? Hmmm. that's weird. is it okay now?

Tricon7 · Feb 25, 2013

willerz2 said:
If you're hearing just bong instead of bong bing, then it's most likely a driver/co-requisite issue for iTunes.

Okay - so what's your suggestion for my next step?

willerz2 · Feb 25, 2013

Double check that the drivers are all there and up to date. Particularly the USB port/hub drivers

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Tricon7 · Feb 25, 2013

willerz2 said:
Double check that the drivers are all there and up to date. Particularly the USB port/hub drivers

Sent from my iPhone using Tapatalk 

I misread your post - yes, I do get the double *bong* sound letting me know that the computer has acknowledged that I just plugged in a USB device. But I should at least see another drive letter show up in Windows Explorer even if iTunes doesn't recognize that it's plugged in, but I don't get either.

willerz2 · Feb 25, 2013

You should see a camera in my computer, not exactly a drive letter

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Tricon7 · Feb 25, 2013

Nothing appears - at least in Windows Explorer. I go to "add to library" in iTunes, and it doesn't see my iPhone, though it's plugged in.

willerz2 · Feb 25, 2013

Uninstall iTunes and remove any of the local files that's left over. Reinstall and see if it still happens

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Vetertain · Feb 26, 2013

Try to update your phone or reset your phone. Some times it may be get connect.

Tricon7 · Feb 26, 2013

I uninstalled iTunes and reinstalled it. I got this error:

The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.

I've been researching this issue for two days online. I've uninstalled/installed iTunes four times, and also installed the Gears software that I read was supposed to add drivers or whatever to fix this. That was a bust. I also can't get my computer to recognize my iPhone anymore - it doesn't show up in Windows Explorer or iTunes as a device that's been plugged in.

I also went into the registry to add a file suggested at the following link - with zero success.
http://blog.callageek.com.au/2012/03/itunes-registry-settings-warning-when-opening/

If I had known Apple's products were so hard to make function, I would have gone with an Android or Galaxy.