Gave an old Iphone 4 to friend. It is asking for my old Apple ID and password. I have tried to help, by trying to reset ID and password. Unfortunately, I asked to reset my ID, but they can't find my old email address, which means I am unable to get anywhere. I have a new Apple ID, and password, and have for over a yr. Right now they can't update apps, or any Apple updates. Help please, not sure what to do