Strange voicemail

[AccessShell]

I got my first iPhone in Nov 2024. Before I only had phones that you could make and receive calls. So this is really new.
In Dec, I got a call, which I didn't want. So I hung up. BUT. In my contacts I had an old blocked nbr for this person. She got a new nbr. I immediately blocked that nbr.
I thought nothing more of that incident.
This week, on a whim, I decided to call my nbr from my cell phone. I expected to get either a busy signal or get transferred to voicemail. Neither happened. Instead, I heard the phone call from Dec.
How do I delete this 'voicemail'. There is no tag on the voicemail icon, that a voicemail exists. There are no options when the voicemail is playing. Maybe it is not a voicemail, but a recording.
In any event, how do I delete it?

Thanks.

 

[carolineM]

I got my first iPhone in Nov 2024. Before I only had phones that you could make and receive calls. So this is really new.
In Dec, I got a call, which I didn't want. So I hung up. BUT. In my contacts I had an old blocked nbr for this person. She got a new nbr. I immediately blocked that nbr.
I thought nothing more of that incident.
This week, on a whim, I decided to call my nbr from my cell phone. I expected to get either a busy signal or get transferred to voicemail. Neither happened. Instead, I heard the phone call from Dec.
How do I delete this 'voicemail'. There is no tag on the voicemail icon, that a voicemail exists. There are no options when the voicemail is playing. Maybe it is not a voicemail, but a recording.
In any event, how do I delete it?

Thanks.

You should see a red trash can symbol to the right of the play arrow. Tap this to delete the message.

 

[AccessShell]

There is no play arrow. There is no trash can. When I make the call to myself, the 'voicemail' begins to play.

 

[ThatTechyGuy]

There is no play arrow. There is no trash can. When I make the call to myself, the 'voicemail' begins to play.

What carrier do you have?

 

[AccessShell]

AT&T

 

[ThatTechyGuy]

That's very strange. You should be able to get an automated voice by calling your own number to check your voicemail box through AT&T. I saw something online that says this:
From another phone
Opening your voicemail from another phone is handy if you don't have your wireless phone with you, or you’re outside a coverage area. To check your voicemail messages from another phone:

1. Call your 10-digit wireless number.
2. When you hear your voicemail greeting, press the * key to interrupt it.
3. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
4. Enter your voicemail password when prompted.
5. Follow the voice instructions to listen to your messages.

At least it's something you could try. I would also consider reaching out to AT&T tech support (Ugh, I know) and see if they can help you reset your voicemail box.

 

[carolineM]

There is no play arrow. There is no trash can. When I make the call to myself, the 'voicemail' begins to play.

On your phone - under the Phone App you should see a list of your Voicemails. You can delete them from there.

 

[ThatTechyGuy]

That's very strange. You should be able to get an automated voice by calling your own number to check your voicemail box through AT&T. I saw something online that says this:
From another phone
Opening your voicemail from another phone is handy if you don't have your wireless phone with you, or you’re outside a coverage area. To check your voicemail messages from another phone:

1. Call your 10-digit wireless number.
2. When you hear your voicemail greeting, press the * key to interrupt it.
3. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
4. Enter your voicemail password when prompted.
5. Follow the voice instructions to listen to your messages.

At least it's something you could try. I would also consider reaching out to AT&T tech support (Ugh, I know) and see if they can help you reset your voicemail box.

This was the support article: Access Voicemail

 

[ThatTechyGuy]

On your phone - under the Phone App you should see a list of your Voicemails. You can delete them from there.

I think, if I'm reading correctly (and comprehending correctly lol), @AccessShell is saying that they don't have the particular voicemail in the Phone app through the Apple UI. I believe it only happens when they call in to check their voicemail (the old-fashioned way). It sounds like @AccessShell already deleted it from the iPhone UI part a while ago.

Please correct me if I'm wrong!

 

[AccessShell]

If I deleted something, back in dec, I didn't know what I was doing. I have never call my phone from another phone to check for voicemail. I have called from another phone to check what ringtone I have (I've added several), and to check if the phone rings. Sometimes, the call log tells me a call came through, but I never heard it. I had the phone next to me!

 

[AccessShell]

As with most questions I place on forums, I find the answer myself. This happened now. I listened to the entire msg, then the phone gave me some options. I chose to hit key 7. Msg gone.

Yeah!

 

[ThatTechyGuy]

As with most questions I place on forums, I find the answer myself. This happened now. I listened to the entire msg, then the phone gave me some options. I chose to hit key 7. Msg gone.

Yeah!

That's great! Glad you got it!