I have noticed many growing concerns on this forum and some others. One thing i would like to say for sure is we are not here for the quick money. We are here to provide a service beyond the colorswap, an affordable repair service for people who do not know where to go when their iPhone is broken.
Now as some of you have mentioned, the quality of the parts have went down drastically. This might be some of the units that were defected and just overlooked, if you're not happy with them please contact us to discuss options on a replacement. We do apologize for the hassle that it may have caused you and we are here to answer for each one of our mistakes. In-fact the new inventory that we are receiving should show improvements and if there are more defects then we will be looking for a new supplier who can meet our customer's standards.
I have to sincerely admit that we have been overwhelmed with the volume of orders and this is a reason that some of you are experiencing delays in your parts shipments. We have heard many of your concerns and we are working through the night to make sure your questions are answered and your requests fulfilled. We have expanded our official staff, we are engineering a more affluent tracking system, and we are building a stronger warranty system. A lot of changes are coming, we just hope you're here to stick it through with us.
For those who have been disappointed with our service, please accept our most honest apologies. If we can ask a minute of your time to address all your concerns at
[email protected],we would highly appreciate it. Here at iFixDirect, we made a commitment to our customers and we will stand by it as long as our brand exists.
On a personal note,
I do not believe that a business's success is based in profit margins, sales, or volume. Success of our business lies in the hands of customers like you because nobody else would of known about who we are if you did not tell your story.