13 Pro Max phone not recharging

[jayhawk238]

My phone can no longer be turned on. If you push the ON button a image of a battery shows with a red stripe on the bottom, also an image of the charging cord shows. These images only last a few seconds then the screen goes blank. I have tried several different chargers and cables to make sure that wasn't the problem. Could this be a battery that has died? If it is a battery issue where would you suggest to send it to for replacement. I believe my phone is a 13 Pro Max.

TIA, Duane

 

[ThatTechyGuy]

My phone can no longer be turned on. If you push the ON button a image of a battery shows with a red stripe on the bottom, also an image of the charging cord shows. These images only last a few seconds then the screen goes blank. I have tried several different chargers and cables to make sure that wasn't the problem. Could this be a battery that has died? If it is a battery issue where would you suggest to send it to for replacement. I believe my phone is a 13 Pro Max.

TIA, Duane

Hmm, that sounds more like a lightning port issue than a battery one. If you really push the charger into the port, does the charging cord go away on the screen with just a red battery?

I would always recommend taking to an Apple Store or a Best Buy to get service. You can always chat AppleCare or give AppleCare a call to get service options.

 

[jayhawk238]

The battery shows up first and a few seconds later the charging cord appears. The cord stays on a few seconds then goes off. The battery stays on for a couple more seconds then turns off.

 

[ThatTechyGuy]

The battery shows up first and a few seconds later the charging cord appears. The cord stays on a few seconds then goes off. The battery stays on for a couple more seconds then turns off.

With your iPhone plugged in, you could also try a force restart. Press and release volume up, then press and release volume down, then hold the power button. And you want to do it in quick succession, like click click hold.

 

[jayhawk238]

With your iPhone plugged in, you could also try a force restart. Press and release volume up, then press and release volume down, then hold the power button. And you want to do it in quick succession, like click click hold.

No luck with the forced restart. Hate the thought but looks like a new phone might be in my future.

 

[ThatTechyGuy]

No luck with the forced restart. Hate the thought but looks like a new phone might be in my future.

Any AppleCare coverage on your 13?

 

[KevinJS]

It might be worth checking the charging port for pocket lint. It doesn't take much to cause a poor connection. CAREFULLY use the SIM tray tool to remove the accumulated debris. It might be a good idea to turn the phone off before attempting this fix.

It might also be worth attempting to charge the phone using a MagSafe wireless charger so you can check whether the problem is the port or the charging capability of the phone. If one of the fixes works, you can charge the battery sufficiently to be able to check battery condition in Settings/Battery/Battery Health and Charging.

I have some older iPhones and have found that they are generally usable so long as they are kept on charge. Using one of them right now as a test vehicle, I notice that the graphic showing the charging cable disappears when the charger is connected. I assume this indicates that the phone knows that the charger is connected and is working properly. This phone has been in a drawer for a couple of years and was completely discharged. It took about 15 minutes on the charger before it turned on.