My wife and I each own a 64gig iPhone 6s. Each phone has 50gb iCloud storage. We are both running iOS10.3.1.
When we each navigate to storage and icloud usage, then icloud manage storage, I am using approx 20 of 50 gbs but she is using nearly 49 of 50 gbs (and getting "almost full" warnings). Each of our photo libraries are roughly the same (about 13 gbs) and our back ups are each approx 6 gbs. My documents and data show only 5.7 MB and hers is approx 4.8 MB (hardly anything).
The problem is when we go to Apple ID then to Storage, our photos (blue), backups (yellow) and email (orange) all look about the same. However, my 'Docs' section is a small sliver of green but hers is taking up most of the room left over after the other three. Visually it is as large as her other 3 combined. How do we see, edit and erase that?? I'm going nuts here!
I posted this question on the Apple support community pages but I received only one response essentially telling me to follow a link to a page that explains how to check storage on your device (which I've tried).
The only culprits I could think of that have enough data associated with them to fill up that much space are things like Dropbox and Google Drive. However, neither of them are storing data on the device (IE neither are set to "make available offline").
I would greatly appreciate any help. Thank you in advance,
-J
When we each navigate to storage and icloud usage, then icloud manage storage, I am using approx 20 of 50 gbs but she is using nearly 49 of 50 gbs (and getting "almost full" warnings). Each of our photo libraries are roughly the same (about 13 gbs) and our back ups are each approx 6 gbs. My documents and data show only 5.7 MB and hers is approx 4.8 MB (hardly anything).
The problem is when we go to Apple ID then to Storage, our photos (blue), backups (yellow) and email (orange) all look about the same. However, my 'Docs' section is a small sliver of green but hers is taking up most of the room left over after the other three. Visually it is as large as her other 3 combined. How do we see, edit and erase that?? I'm going nuts here!
I posted this question on the Apple support community pages but I received only one response essentially telling me to follow a link to a page that explains how to check storage on your device (which I've tried).
The only culprits I could think of that have enough data associated with them to fill up that much space are things like Dropbox and Google Drive. However, neither of them are storing data on the device (IE neither are set to "make available offline").
I would greatly appreciate any help. Thank you in advance,
-J