When I went to change my plan to the shared everything plan the other day, I was told by customer care that my iPhone 5 is showing up as a "non-VZW device". I recently got a replacement through insurance, does this have anything to do with it?
My iphone 5 is labeled as Non-VZW device
- Thread starter SamiAwwad
- Start date
My iphone 5 is labeled as Non-VZW device
- Thread starter SamiAwwad
- Start date
Was the iPhone 5 active and on your VZW line after you got it replaced? Or did you get it replaced, kept it inactive and decided to activate it when changing your plan to a shared everything?
I immediately put my 4g SIM card from my broken one into the replacement as soon as I received it in the mail. But when I tried going to shared everything, it said my line was not eligible to be on the shared everything plan. I called Verizon today and they put a request to rename my device on my account so hopefully that works
Once your SIM is in, you have to call *228 to program your device. Otherwise, your device won't be activated on the line associated with the SIM. Or you can head over to My VZW and manually do it.
The problem is that the iPhone 5 is 4G so *228 doesn't work on that phone or any other 4G device. It activates on its own once it registers to the network. My phone works and everything but I can't make account changes that involve my phone.
Yeah I think it's some sort of reset or they refresh the account. I work at a Verizon retailer but even this is beyond my systems at work.
