Atomic Industries is a Supporting Vendor!

Atomic Industries is a Supporting Vendor!

I am having more problems with my case now. I hadn't looked properly before but this case is completely killing my 3G and wifi signal. As in with the case on I cannot get a 3G signal at all! It also has a massive effect on my wifi as well, standing right next to the router and it's constantly dropping the connection!

Outrageous! I can't use my headphones with this case, I can't get a 3G signal and I can't use it over wifi. The case is bowed out along one edge as well, same as "RedefinedTR" case.

RedefinedTR what email are you using to email Unni? I need to get this sorted,
 
I am having more problems with my case now. I hadn't looked properly before but this case is completely killing my 3G and wifi signal. As in with the case on I cannot get a 3G signal at all! It also has a massive effect on my wifi as well, standing right next to the router and it's constantly dropping the connection!

Outrageous! I can't use my headphones with this case, I can't get a 3G signal and I can't use it over wifi. The case is bowed out along one edge as well, same as "RedefinedTR" case.

RedefinedTR what email are you using to email Unni? I need to get this sorted,


I just email the normal sales email. It gets directly to Unni. I am sure he will take care of your problems.
 
Yeah just emailed them. I hope we get a decent response/outcome as right now after waiting 2 weeks for the thing to turn up, for it then to make my phone less usable then before. Quite ridiculous really.
 
Sorry to hear about the problems you all are having.
I'm a case lover to and sold the Vapor that I had.
It worked good for a few days when there was good signal but if your in a low signal area, forget about it. It's not going to work.
When I saw Atomic come out with this copy cat of the element it really looked cheap.
In my opinion these aluminum cases will not work.
The only ones that might have a chance are the Karaskustoms.com or the Fusionwerkz.com the Raw model.
These do not cover the antenna so in witch the reception should work alot better then all the other ones that do.
Good luck to you all.
 
That's strange! I have three of the Atomic Cases and I have no issues that you have just described. And why did it take you so long to say something? Just curious.
I am having more problems with my case now. I hadn't looked properly before but this case is completely killing my 3G and wifi signal. As in with the case on I cannot get a 3G signal at all! It also has a massive effect on my wifi as well, standing right next to the router and it's constantly dropping the connection!

Outrageous! I can't use my headphones with this case, I can't get a 3G signal and I can't use it over wifi. The case is bowed out along one edge as well, same as "RedefinedTR" case.

RedefinedTR what email are you using to email Unni? I need to get this sorted,

It didn't take me long to say something. I only got the case at midday today. Fitted it, took some pics then have been out for the rest of the day, got back couple hours ago and made these posts. I would hardly call 9 hours 'such a long tine'. Lol
 
Send it back Roy, you got 3days if they haven't told you. Don't waste your money it's not gonna work. You will regret it. GL
 
I knew this would happen but it doesn't bother me at all.
You got caught in your own lies it's pitiful.
Have you told the people here you did testing for atomic, and all you do on forums is talk about how great Atomic is.
Give it a rest.
The problem with you and your company or employer is you just talk to much and got caught in your own words.
I'm just warning people out there but if you want to waste your money go for it.
 
Just an update for those who are having problems. After trying a few things today with my case and working back and forth with Unni I believe we have found a possible solution for any sort of signal problem. Once further details are worked out I am sure he will release the information. Right now I told him I would not say what the fix will be until something is finalized. But as of this moment all my tests seem to be conclusive that the fix I have installed has removed 99.9% of any problems the case may cause with reception, the .1% is just my human error that can not be fixed. The final fix will address that. I will keep all of you updated.
 
Alright, after working with Atomic today on the issue we have come up with a fix for the signal issue. The fix itself was not hard at all, just took a bit of trial and error.

The first proposed fix was for me to use Super 88 3M tape and line the inside of the case with that to isolate the phone from the aluminum. Because the aluminum conducts it has the same problems the death grip gives the phone. Well after some careful cutting and trimming I got it to work. However it was very tedious work and not something that is easy for everyone to do.

So I dug through my garage and found some 3M Automotive Pinstripe that I had used on the grill of my Subaru to give it the S202 look. It was a perfect fit! Fit nicely inside the channel and just hit the sides enough to isolate the phone from the case properly. So again I applied it to the inside of the case, around the entire thing, carefully trimming around the openings, and I made a slight overlap where the screws are. This fix 100% solved my problems.

To prove that it was working I did several things.

1) Tested the phone in my house with the Micro-Cell w/o Case
2) Tested my phone outside the range of my Micro-Cell w/o Case
3) Tested my phone in my house with the Micro-Cell w/ Factory Apple Bumper Case
4) Tested my phone outside the range of my Micro-Cell w/ Factory Apple Bumper Case
5) Tested my phone inside my house with the Micro-Cell with the Atomic Case
6) Tested my phone outside the range of my Micro-Cell with the Atomic Case
7) Tested my phone inside my house with the Micro-Cell, Atomic Case, and Pinstripe fix
8) Tested my phone outside the range of my Micro-Cell, Atomic Case, and Pinstripe fix

Here are the Results:

Inside House With Micro Cell:
W/O Case Apple Approved Grip: Between -48 and -71 dB depending on location
W/O Case Giving Death Grip: Between -85 and -95 "" ""
W/ Apple Bumper: Between -50 and -73 dB "" ""
W/ Atomic Case no fix: Between -81 and -90dB "" ""
W/ Atomic Case and Fix: Between -49 and -73dB "" ""

So as you can see with the fix I am only getting a 1-2 dB loss depending on my location in the house. Both where taken from marked spots. One With Full bars 10ft away from Micro Cell, one upstairs and about 75 feet away form the micro cell -1 bar from full, and outside in my garage -2 bar from full about 200 ft from micro cell.

I also tested the phone phone with the Griffin case installed and my readings where between
-56 and -83 dB. Which was worse than both the Apple bumper and the Atomic Case!
Testing on Edge Network to follow:
Initial reading showing between -1 and -2dB worse signal with the Atomic case and Fix on the phone than with no case at all, and the same results as with the Apple Bumper.

Testing on 3G Network to follow:

The FIX FROM ATOMIC:

After talking to Unni he has made the decision to go with a similar fix. Using a inlay on the case that will be die cut to fit the case and isolate the phone from the case. They will be the only Aluminum case so far with this. The little foam bumpers in in the Element case will not allow total isolation. So he has already been in contact with a place that can make the inlays for him and all the new cases will be shipping with this liner within DAYS!

If you already have a case and are having problems I am sure if you contact Unni at Atomic he will send you out a set of isolators for your phone if not better. Just please contact him, let him know your issue, and he will address it as soon as the isolators are available to him.

But no fear ladies and gents. There is a TOTAL FIX in the works, not just a band-aid like I made. It will be an exact match to the cut outs in the case so there will be no issues with it not isolating your phone.

Pics of my test fix:
photo2-2.jpg


photo1-3.jpg


Unni also assured me that he will be taking care of the customer from London who had similar problems. The issue with my headphones was addressed as well. It was something wrong with the adapter I was using on my headphones from my old 3G iPhone.
 
How long Atomic usually shipped the order/s? I thought its already in stock, I ordered mine like 3 days ago and still have no status regarding the shipping. I have a tracking number that doesn't work. Here's my order# 1131, Atomic please check my order thanks!
 
Email the sales email. Unni will let you know. But 2-3 days after the order they usually ship.


Already did that still no reply. if I only knew that this is the kind of customer service they provide to their customer I shouldn't have ordered from them. Theyre just like vapor element both service sucks. A reply from the email that i've sent them would be appreciated, but they don't reply. Zzzz
 
Email the sales email. Unni will let you know. But 2-3 days after the order they usually ship.


Already did that still no reply. if I only knew that this is the kind of customer service they provide to their customer I shouldn't have ordered from them. Theyre just like vapor element both service sucks. A reply from the email that i've sent them would be appreciated, but they don't reply. Zzzz


There is some handling time assoicated with this. Its approx 3 days.
We are doing the best we can with the amount of orders coming in.


James@Atomic
 

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