Over 7000 Unread Mails Vanished...?

[A.C.Fairbanks]

Hello,

On my iPhone 6 Plus with iOS 12.5.7... Mail displays that I have over 7000 Unread messages in my inbox, but I can't manage to view, or, more importantly, delete any of 'em.

I have Googled until my fingers bled, and experimented with lots of suggested solutions, but the problem persists.

Sincere thanks for any methods that might work,

A.C.

 

[scifan57]

Can you access those emails on another device, such as a pc or Mac?

 

[bear7962]

Hello,

On my iPhone 6 Plus with iOS 12.5.7... Mail displays that I have over 7000 Unread messages in my inbox, but I can't manage to view, or, more importantly, delete any of 'em.

I have Googled until my fingers bled, and experimented with lots of suggested solutions, but the problem persists.

Sincere thanks for any methods that might work,

A.C.

Check the filter on the emails. It may be filtering out the view you want. Or check the folders.

 

[A.C.Fairbanks]

Hi again,

No, I cannot

Can you access those emails on another device, such as a pc or Mac?

Can you access those emails on another device, such as a pc or Mac?

No, I have tried with two PCs, and can't view any of them...

Thanks,
A.C.

 

[ThatTechyGuy]

What is your email provider? Gmail, Yahoo, etc? That might help get down to the root of the problem.

 

[A.C.Fairbanks]

Hi,

My email provider is our firm's website SMTP server, and searching there locates none of these "unread messages."

Thanks for any further thoughts,
A.C.

 

[bear7962]

Check with your firms IT administrator. They might have done something or can figure out how their system has hidden the emails.

 

[A.C.Fairbanks]

Some simple testing indicates that there are no unread messages on our server, Clearly, the problem is on my iPhone.

Thanks again,
A.C.

 

[ThatTechyGuy]

Some simple testing indicates that there are no unread messages on our server, Clearly, the problem is on my iPhone.

Thanks again,
A.C.

Could this be a notification error? Perhaps your iPhone isn't missing emails, just improperly showing notifications? If you log into your email from another device or online, are their emails there that do not show up on your iPhone?

How many email accounts do you have on your iPhone?

 

[bear7962]

Reboot the iPhone. If that doesn't work try deleting that email app and reloading it. You may also need to reset everything on the iPhone.

 

[bear7962]

Some simple testing indicates that there are no unread messages on our server, Clearly, the problem is on my iPhone.

Thanks again,
A.C.

Did It test or did you? They need to be aware that you are having an issue. They may have an answer not available to you.