Over 7000 Unread Mails Vanished...?

[A.C.Fairbanks]

Hello,

On my iPhone 6 Plus with iOS 12.5.7... Mail displays that I have over 7000 Unread messages in my inbox, but I can't manage to view, or, more importantly, delete any of 'em.

I have Googled until my fingers bled, and experimented with lots of suggested solutions, but the problem persists.

Sincere thanks for any methods that might work,

A.C.

 

[scifan57]

Can you access those emails on another device, such as a pc or Mac?

 

[bear7962]

Hello,

On my iPhone 6 Plus with iOS 12.5.7... Mail displays that I have over 7000 Unread messages in my inbox, but I can't manage to view, or, more importantly, delete any of 'em.

I have Googled until my fingers bled, and experimented with lots of suggested solutions, but the problem persists.

Sincere thanks for any methods that might work,

A.C.

Check the filter on the emails. It may be filtering out the view you want. Or check the folders.

 

[A.C.Fairbanks]

Hi again,

No, I cannot

Can you access those emails on another device, such as a pc or Mac?

Can you access those emails on another device, such as a pc or Mac?

No, I have tried with two PCs, and can't view any of them...

Thanks,
A.C.

 

[ThatTechyGuy]

What is your email provider? Gmail, Yahoo, etc? That might help get down to the root of the problem.

 

[A.C.Fairbanks]

Hi,

My email provider is our firm's website SMTP server, and searching there locates none of these "unread messages."

Thanks for any further thoughts,
A.C.

 

[bear7962]

Check with your firms IT administrator. They might have done something or can figure out how their system has hidden the emails.

 

[A.C.Fairbanks]

Some simple testing indicates that there are no unread messages on our server, Clearly, the problem is on my iPhone.

Thanks again,
A.C.

 

[ThatTechyGuy]

Some simple testing indicates that there are no unread messages on our server, Clearly, the problem is on my iPhone.

Thanks again,
A.C.

Could this be a notification error? Perhaps your iPhone isn't missing emails, just improperly showing notifications? If you log into your email from another device or online, are their emails there that do not show up on your iPhone?

How many email accounts do you have on your iPhone?

 

[bear7962]

Reboot the iPhone. If that doesn't work try deleting that email app and reloading it. You may also need to reset everything on the iPhone.

 

[bear7962]

Some simple testing indicates that there are no unread messages on our server, Clearly, the problem is on my iPhone.

Thanks again,
A.C.

Did It test or did you? They need to be aware that you are having an issue. They may have an answer not available to you.

 

[A.C.Fairbanks]

Could this be a notification error? Perhaps your iPhone isn't missing emails, just improperly showing notifications? If you log into your email from another device or online, are their emails there that do not show up on your iPhone?

How many email accounts do you have on your iPhone?

Yes, it certainly could be a notification error. No, when I go online and look for these unread messages, there are none to be found. And, I have one email account on my phone.

Thanks,
A.C.

Did It test or did you? They need to be aware that you are having an issue. They may have an answer not available to you.

Did It test or did you? They need to be aware that you are having an issue. They may have an answer not available to you.

The testing was done by a Support Tech from our hosting company...

Thanks,
A.C.

 

[A.C.Fairbanks]

Reboot the iPhone. If that doesn't work try deleting that email app and reloading it. You may also need to reset everything on the iPhone.

This problem has been going on for weeks, and through several boot cycles. The email app is the one provided with the phone. I don't even know if it can be deleted, and restored.

Reboot the iPhone. If that doesn't work try deleting that email app and reloading it. You may also need to reset everything on the iPhone.

I have rebooted many times to no avail. Beyond that, until moments ago, I was not aware that the Mail could be removed, and then restored. I will try that tomorrow.

Thanks,
A.C.

 

[A.C.Fairbanks]

Hello,

'Just removed the Apple Mail App from my phone, and then re-installed it.

The problem is SOLVED, and I thank the folks who assisted me here...,
A.C.

 

[ThatTechyGuy]

Hello,

'Just removed the Apple Mail App from my phone, and then re-installed it.

The problem is SOLVED, and I thank the folks who assisted me here...,
A.C.

Excellent! I'm glad to hear!